Privacy Policy – Heli Dreams
This Privacy Policy sets out how Heli Dreams (“Heli Dreams,” “we,” “us,” or “our”), an Australian-based travel booking agency, collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website helidreams.com or engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information in accordance with its terms.
1. Collection of Personal Information
We may collect personal information directly from you when you enquire about, book, or participate in our services.
This may include (but is not limited to):
Full name, date of birth, and contact details (email, phone number, address).
Passport details, emergency contacts, and relevant travel documentation.
Payment and billing details (processed through third-party providers; we do not retain full credit card information).
Health and medical information relevant to travel safety and participation in heli-skiing activities.
Information collected automatically through website usage (IP address, cookies, browser type).
Where practicable, we will collect personal information directly from you. However, we may also receive information from third parties (e.g. booking partners).
2. Purpose of Collection
Personal information is collected, held, and used for the following purposes:
To facilitate and confirm travel bookings and related services.
To communicate with you regarding itineraries, safety requirements, and customer service matters.
To comply with legal and regulatory obligations, including aviation and international travel requirements.
To process payments securely via third-party payment providers.
For marketing and promotional purposes, where you have provided consent.
We will not use your personal information for purposes other than those for which it was collected, unless permitted or required by law.
3. Disclosure of Personal Information
We may disclose personal information to third parties, including but not limited to:
Service providers including but not limited to Canadian Heli-Ski Operators, accommodation providers, airlines, transport operators, and guides to fulfil your booking.
Third-party payment processors for secure handling of financial transactions.
Government authorities or regulators as required by law or for travel safety compliance.
We do not sell, rent, or trade personal information to third parties.
4. Data Security & Retention
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, misuse, loss, or disclosure.
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. After this period, information will be securely destroyed or anonymised.
5. International Data Transfers
As part of our services, your personal information will be disclosed to third-party providers located outside Australia, including Canada. By providing your personal information, you consent to this transfer and acknowledge that overseas recipients may not be subject to the same privacy obligations as those under Australian law.
6. Your Rights
Under the Australian Privacy Principles, you have the right to:
Request access to the personal information we hold about you.
Request corrections to ensure your information is accurate and up to date.
Opt out of receiving marketing communications at any time.
Make a complaint if you believe we have mishandled your personal information.
Requests should be directed to the contact details below.
7. Cookies & Website Tracking
Our website may use cookies to improve user experience and analyse website usage. You may choose to disable cookies through your browser settings, though some website functions may be affected.
8. Amendments to This Privacy Policy
We may amend this Privacy Policy from time to time. Updated versions will be posted on our website with the effective date noted above. Continued use of our services constitutes acceptance of the updated policy.
9. Contact Us
For any queries, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:
Heli Dreams
Email: info@helidreams.com